Simply log in as an Ascott Online Advantage member to make your reservation. Based on your selected property, stay dates and preference(s), you will see the exclusive online member rates that are available for reservations. If there is a promotional rate you are looking for but is not listed, it could have been sold out. You may wish to check out other promotional rates that are available. If there are no rates available for booking, please email enquiry@the-ascott.com for assistance.

Late checkouts for Ascott Online Advantage members are available at selected serviced residences along with other benefits. Please view all the complimentary benefits offered by the serviced residences here.

There is no free cancellation policy for Ascott Online Advantage members. Please click here for the standard cancellation policy. Please note that reservations made with promotional rates have a different cancellation policy. Kindly refer to the promotional terms and conditions, or contact the serviced residence for clarification.

Ascott Online Advantage members enjoy exclusive deals and preferential treatment. Simply sign up for free to enjoy 10% off Best Flexible Rates all year round at Ascott serviced residences worldwide, and seasonal promotions of up to 50% off Best Flexible Rates. Ascott Online Advantage Members will receive a 25% off Best Flexible Rates e-voucher during their birthday month and other complimentary benefits at selected serviced residences.

For a comprehensive list of benefits, please visit here.

In order to enjoy the exclusive online member rates, guests are required to log in to Ascott Online Advantage member account and make the reservation on Ascott, Citadines or Somerset websites.

Ascott’s Best Rate Guarantee promises you the best possible rates every time you book online through any Ascott website - www.the-ascott.com, www.somerset.com, www.citadines.com. In the event that you do find a lower comparison rate on another website within 24 hours of your confirmed booking, not only will we honour that rate for the nights for which the lower rate was found, we will also extend the first night of your stay complimentary upon verification by our property.

Simply fill in our Best Rate Guarantee Claim Form within 24 hours of your confirmed booking. We will review your claim and respond within the next business day (Monday to Friday or Sunday to Thursday for Gulf region properties, excluding local public holiday).

No. All claims need to be submitted within 24 hours of your confirmed booking on any Ascott website.

We will process your claim and respond within the next business day (Monday to Friday or Sunday to Thursday for Gulf region properties, excluding local public holiday). If your claim is valid, your confirmed booking will be amended in our reservation system to reflect the lower rate.

No. All claims need to be submitted at least 3 business days* prior to your arrival.

*Monday to Friday or Sunday to Thursday for Gulf region properties, excluding local public holiday

Prior to submitting your claim, please ensure that the lower comparison rate found on other website fulfils the following criteria:

  • The lower comparison rate found must be for the same property, same apartment type, same rate inclusions and for the exact same dates.
  • The lower comparison rate found on another website must be publicly available, viewable and bookable via the Internet at the time of verification. This means that any websites that are not able to provide immediate confirmation or require prepayment to be made before the name of the property is revealed do not qualify (e.g. Priceline.com).

Please see Ascott’s Best Rate Guarantee Terms and Conditions.

The apartment types are rated by their size, number of rooms, number and size of beds along with the included amenities. For examples, if you have booked a 1-Bedroom Deluxe apartment on any Ascott website, the claim submitted must be for a 1-Bedroom Deluxe apartment too.

 

No. But you will be required to send us the URL and the print screen displaying the lower comparison rate so that we can verify that the lower comparison rate is publicly available, viewable and bookable at the time of verification by Ascott.

No. Ascott is not responsible for the rates offered on other websites. However, you can cancel your reservation and make a booking through any Ascott website but Ascott will not be responsible for any cancellation fees incurred.

No. Ascott’s Best Rate Guarantee is only valid for rates found on the Internet. Any rates that are specially negotiated do not qualify.

No. Ascott’s Best Rate Guarantee is only valid for Internet rates. Any rates that are specially negotiated do not qualify.

 

No. Ascott’s Best Rate Guarantee is only valid for Internet rates. Rates that are quoted by Ascott’s Global Reservations or by the property do not qualify.

Where the comparison rate on a third party website is in a different currency compared to the rate offered on an Ascott website, the currency exchange rate will be based on the currency converter found on Ascott’s website. Upon conversion, Ascott reserves the right to deny a claim where the difference between the rates is due to, but not limited to, different currency exchange rates used by the two currency rate providers.

Currency Converter by OANDA

The rate comparison must include any applicable tax and/or service charge imposed by the local government and any service/booking fees imposed by the third party or online travel agent websites.

For security reasons, please click here and a new password will be generated and emailed to you. Do check your ‘Junk’ and ‘Spam’ folders if you do not see the email in your inbox. If you still do not receive the new password after completing the above, please email us at enquiry.member@the-ascott.com

Log in to your Ascott Online Advantage member account. Once you have done so, click on "Online Member Area > My Account > My Profile". You can update your email address from there. Your password remains unchanged with the new email address.

Log in to your Ascott Online Advantage member account and modify your subscription preferences by clicking on "Online Member Area > My Account > Manage Subscription". You can also modify your preferences by using this shortcut link: http://www.the-ascott.com/newsletter-subscription.html.

To check the expiry date of your e-voucher, kindly login to your member account and click "Online Member Area > Benefits and Privileges > My E-vouchers". Details on your e-voucher, including the expiry date, are listed on the page.

You will receive the 25% off Best Flexible Rates e-voucher via email approximately 30 days before your birthday. To view the e-voucher, please log in to your member account and click "Online Member Area > My Vouchers".

To make a reservation using the 25% off Best Flexible Rates e-voucher, please ensure you are logged in to your member account. Click "Online Member Area > My Vouchers" and click on the "Redeem" button before you search and make your reservation. Subject to availability, you will see the discounted rates at our participating serviced residences which you can select and complete your reservation.

The 25% off Best Flexible Rates e-voucher discount is only valid for online bookings made on Ascott, Citadines and Somerset websites before check-in date.

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