For Ascott Serviced Residences

Guarantee and Deposit Policy

Guarantee Booking

  • Reservation is held until 1500 hours unless guaranteed by credit card
     

Guarantee Amount

  • 1 night's rental fee for reservation of less than 29 nights
  • 3 nights' rental fee for reservation of 30 nights and above

 

Long Stay Rental Deposits

Rental Deposits Length Of Stay
30 nights deposit Reservation of 90 to 180 nights
60 nights deposit Reservation of 181 nights and above

Cancellation and No Show Policy

Prior Notice (No charge) Short stays of less than 30 nights - 24 hours
*not later than 1500 hours (property's local time) prior to the day of arrival
Mid and Long stays of 30 nights and above - 7 days
Cancellation Charges 1 night's rental fee for stays of less than 29 nights
3 nights' rental fee for stays of 30 nights and above
No Show Charges 1 night's rental fee for stays of less than 29 nights
3 nights' rental fee for stays of 30 nights and above

* Pre-termination of the lease after check-in is not permitted and the full rental rates of the confirmed reservations still apply.

Some promotional rates may be non-refundable, whenever the cancellation is received. In this case, the above policy will not apply and the full prepaid amount will be kept by the residence and cannot be reimbursed for any reason.

If cancellation has not been notified, non-arrival will be submitted to the aforementioned cancellation fees. The valid date of a written cancellation will be the date it is received at the Residence.

 

Suppression of Corrupt Practice

The group of which The Ascott Limited forms part is committed to conducting its business in an ethical manner and expects all its employees and parties with which it has a contractual relationship to conduct themselves with high ethical standards and to comply with applicable laws for the suppression of corrupt practices (“Anti-Corruption Laws”).

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