Ascott’s Best Rate Guarantee promises you the lowest publicly available internet rates every time you book directly through any Ascott website. In the unlikely event that you find a lower rate through another booking website within 24 hours of your confirmed booking, we will do the following:
- Make the first night of your stay complimentary
- Honor the lower comparison rate found for your subsequent nights booked
Here’s how it works:
- Make a booking on any Ascott website - www.the-ascott.com, www.citadines.com, www.somerset.com.
- If you find a lower comparison rate on another booking website that matches your booking’s property, room type, reservation dates as well as payment and cancellation conditions within 24 hours of your confirmed booking, submit the Best Rate Guarantee Claim Form (No later than 3 days before your scheduled arrival date).
- Your claim will be verified by our property within the next business day (Monday to Friday or Sunday to Thursday for Gulf region properties, excluding local public holidays).
- If the lower comparison rate you found qualifies under the Terms and Conditions, we will adjust your reservation to reflect the lower rate, and give you the first night complimentary.