Corporate HQ (Singapore)

Manager, Business Development (Vietnam)

Responsibilities:

  • Source, evaluate and execute investment / management / franchise deals in Vietnam
  • Proactive management of existing assets (including monitoring of operating performance, asset enhancement initiatives which includes renovation, working with operations team to resolve ongoing issues pertaining to financing, ownership and regulations)
  • Coordinating with relevant internal and external parties on matters relating to the deal (for new investments or management contracts) or project (for existing assets).
  • Prepare recommendation reports for proposed investments.
  • Involve in management reporting and other related ad-hoc requests such as budget presentations, sector retreats and board meetings
  • Develop and enhance Ascott’s new and existing business partner relations, including resolution of JV partner issues
  • Develop and maintain financial and asset models for analyzing performance and prepare asset reports on the properties.


Pre-Requisites:

  • At least 3-5 years’ experience in a Business Development / Real Estate role or equivalent.
  • A good Bachelor Degree (real estate, engineering, finance).
  • Experienced in property fund or asset management with good understanding of the real estate industry will be advantageous.
  • Based in either Hanoi or Ho Chi Minh City.
  • Good interpersonal and communication skills and the ability to thrive in a fast-paced environment

Interested candidates should email their resume to careers@the-ascott.com.

Data/Business Analyst, Customer Relations

Job Responsibilities 

  • Analyze customer feedback from guest satisfaction surveys and online reviews, with other relevant operational data/information to identify key drivers, variances and trends to drive business/operational performance and improvements.
  • As an analytics translator, derive actionable insights that will help drive and support business and operational decisions and enhance customer experience. Understanding of the hospitality business domain would be an advantage.
  • Prepare, write and present regular and timely operations and management reports on findings and insights from customer feedback and provide recommendations for improvements.
  • Develop, monitor and report service performance measurements and KPIs for the company and operations.
  • Work with the relevant department to build and improve the data analytics and visualization platform
  • Ensure safety/integrity, quality and usability of data.
  • Review and recommend best practices in the area of customer satisfaction/customer loyalty analytics.
  • As Customer Relations is the systems owner of the company’s case management system and review management platform, you will also need to educate users on these systems, troubleshoot issues with the vendors/users and provide support to users globally whenever needed.
  • Develop and deliver user/stakeholder education materials and communications from time to time or when required.
  • Undertake related projects (analytics and non-analytics) from time to time.
  • Attend to ad-hoc data requests from various stakeholders.

     

Job Requirements

  • A good Bachelor’s degree in economics, market research or social sciences, IT (Business Intelligence) or any related analytics discipline from a recognized university.
  • At least 3 to 4 years of data analytics and business experience in a hospitality company or a service-focused industry.
  • Demonstrate experience in data analytics, report writing and presentations.
  • Proficient in Microsoft Excel especially with macro, VBA as well as other Microsoft Office tools such as PowerPoint, Word and Outlook.
  • Possess a good working knowledge of statistics, Microsoft SQL and/or MySQL database.
  • Working knowledge of analytics software e.g. R, Python and visualization software e.g. Microsoft PowerBI is preferred.
  • Working knowledge in text mining and data modeling software would be a plus point.
  • Actively seeks improvement in processes and systems.
  • Comfortable to work with multiple tasks and projects simultaneously.
  • Have good analytical and methodical skills.
  • Possess an eye for detail, and is meticulous.
  • Responsible, reliable and have the ability to ensure a detailed follow-through.
  • Good inter-personal and communication skills to deal with people of different levels.
  • Have a keen interest in driving service excellence.
  • Fluent in English (both in speech and writing) and a second language e.g. Chinese would be preferred (to liaise with the Chinese speaking associates).
  • Self-motivated, driven, proactive, mature and have a positive attitude.
  • Team player and yet able to work independently.
  • Able to manage, prioritize and meet deadlines.

Interested candidates please email your resume to careers@the-ascott.com.

Executive/Senior Executive, Global Sales Management

Job responsibilities:

  • Processing letters, proposals and contracts accurately and in a timely manner
  • Generate regular or ad-hoc sales related reports to management for review
  • Ensure the accuracy of global database; manage data activity and integrity, administering user access and providing user support in one or more sales related systems such as:
    • Global Distribution System (GDS)
    • Customer Relationship Management System (CRM)
    • Protel Property Management System (PMS)
    • Internet Booking System (IBS)
    • Lanyon Request for Proposal System (RFP)
    • Rates Management System
  • Monitor rate discipline globally and report discrepancies
  • Ensure compliance and implementation of authority limits outlined in the Sales Policies and Procedures Manual
  • Drive yearly property rates submissions and approval exercise
  • Conduct system related trainings to users when required
  • Project management on sales related systems enhancements and implementations/ initiatives

Job requirements:

  • Diploma / Degree holder in Hospitality, Business IT or relevant field, preferable with minimum 1 to 2 years of related working experience
  • Preferably with hands-on experience in Central Reservations System (CRS), Property Management System (PMS), or Global Distribution System (GDS)
  • Good working knowledge of MS Office, with an emphasis on Excel and PowerPoint
  • Good written English and converse well in both English and Mandarin in order to liaise with Chinese speaking colleagues
  • Must be detail-oriented, capable of working on multiple tasks or projects simultaneously
  • Positive working attitude
  • Willing to learn and a strong team player

Interested candidates please email your resume to careers@the-ascott.com.

 

Executive/Senior Executive, Interior Designer

Job responsibilities:

  • Review, evaluate and assess new potential projects that encompass serviced apartment standards and operation and highlight any non-compliance.

  • Assist Business Development Department on technical matters for new and potential projects through providing technical advice, highlighting all non-compliances and issues.

  • Review designs submitted by consultants to ensure compliance.

  • Ensure the protection of the products standards and takes required action if any breach is identified.

  • Provide technical advice on architecture and interior design.

  • Concept and schematic design for interior works.

  • Schedule of finishes and material specifications for interior works.

  • Liaise with external consultants on deliverables and timeline.

  • Coordinate and integrate with other team members and liaising with Corporate.

  • Review of mock-ups, ID drawings and coordinated drawings with M&E services.

  • Assist in periodic review of ID works quality.

Job requirements:

  • Degree / Diploma in Interior Design with at least 2-3 years of working experience

  • Proficient in Autocad, 3D Visuals, Sketch-up and Photoshop

  • Experience in hospitality industry is an added advantage

  • Good in communication skills, able to communicate in English and Chinese as to liaise with Chinese speak colleagues in China

  • Ability to multi-task, meticulous and a team player

  • Willingness and ability to meet overseas assignment requirements

  • Excellent interpersonal and communication skills, and the ability to thrive in a fast-paced environment are pre-requisites for this role

Interested candidates please email your resume to careers@the-ascott.com.