Guest Service Officer

You are responsible for the checking in and checking out of guest at the serviced residences. You will follow through guests' requests to make the guest feel ‘at home’ and exceed their expectation. You are the main point of contact for the guest, and coordinates the guests’ request with the other departments and ensures that services are delivered promptly and efficiently.

You should have a Diploma or at least 2 years of experience in Hospitality or Customer Service related industry. We welcome individuals whom have the passion to serve and make our residents feel ‘home away from home’. Ascott offers a variety of courses related to hospitality and self-developmental courses to help you grow your career in Ascott. 

Interested candidates should email their resume to


You are responsible for welcoming guests into the Serviced Residence and assisting guests with luggage and transport requirements as and when required, assist with loading/unloading luggage of guests to and from transportation, opening the door/Holding the door for guests, assist guests to arrange tours and transportation, provide recommendations on places of interests to visit, food etc., daily newspaper delivery to rooms, assist guests with any ad-hoc enquiries they may have, assist with site inspection/rooming arrival guest, maintaining cleanliness of bell storage and trolley, sending mails/letters, etc to guest’s apartment, basic Shoe shine service and serve welcome drinks

You should have a GCE O’ Level or equivalent, with good English written and spoken skills, physically fit, good team player and independent in nature, and able to work on rotating shift (including public holidays and night shift.

Interested candidates should email their resume to